Refund & Return Policy

We stand behind the quality of every product we sell. If your order arrives damaged, defective or not working properly, contact us within 7 days of delivery with your order number, a short description of the issue and photos if possible. Our team will review the claim and may offer a replacement or store credit.

Defective or damaged products

Because of the nature of our products, we can’t accept returns on opened or used items unless they are defective. All sales on properly working products are final.

Incorrect orders

If you receive the wrong item or your order is incomplete, let us know within 7 days and we’ll send the correct products at no extra cost.

Lost packages

If your package doesn’t arrive, we’ll reship your order free of charge. In the rare case that the second shipment also fails to reach you, we’ll issue a full refund.

How to request a return or refund

Email info@pixiedustbrandco.com or use our contact page with your order details and supporting photos. Most requests are reviewed within 24 business hours.